T & Cs


Under the UK Distance Selling Regulations, you have 14 working days (from the day after you receive your goods) to cancel the contract for your order with us.

In this case we will issue you with a full refund however you will need to return the entire order at your cost if you have already received them. Scooters must be returned via a suitable courier and not via Royal Mail. On receipt of the item check you are happy with your product before attempting assembly or any outside use.


In all cases, the goods must be in their original condition and will be inspected on their return. Scooters must not be used on the pavements or streets in the event that you wish to return. Grip boards or tyres must show no signs of use. All items within the box when received must be returned. Missing items will incur a charge.

If you decide to cancel your order you must let us know by email at info@rockboardplus.co.uk. We will then issue a returns number within 24 hours.

(All items including Rockboard DVD, cardboard padding and mini-toolkit provided and original box must be returned in the condition that it arrived.)

Scooters used whereby tyres,brakes or handlebars have had obvious use will not be considered for return. (Please note that items purchased as Christmas presents will be accepted back after 10 days (But no more than 21 days) as Christmas period is clearly an exception). They will be accepted back if unused or unopened with a returns number which will be provided if you request this.

Please open the box carefully and decide whether you feel that the item will be suitable on arrival. Used scooters will not be considered for return unless faulty where we will exchange. For this reason we emphasise on watching the videos to assess the suitability of the product for you or your child. We however feel that you will be excited when you unwrap your box for the first time! In the event of a fault on arrival or within the 90 day warranty, we will diagnose the fault and issue a replacement. Please keep the box.


Rockboard and Scoot and Ride products products come with a 120 day warranty. If your product develops a problem within this time please contact us so we can assist you. We do advise that you keep you the box for this duration. In the event of a return we will provide a returns address, please do not use our company registration address as the returns address.

FirstBike products come with a 5 year warranty.

In the event of a fault you can contact us at info@rockboardplus.co.uk or contact us via our Contact Us page.